Monitor network (NOC) and system security (SOC), identifying vulnerabilities and potential threats within our clients IT environment.
Conduct security assessments and audits to assess risks and compliance.
Implement and maintain security measures, including firewalls, intrusion detection systems, and antivirus software.
Respond to security incidents, investigate breaches, and apply corrective actions and policies.
Ensure compliance with data protection regulations and industry security standards.
Keep abreast of emerging cybersecurity threats and trends, share knowledge within the organisation.
2. Technical Support:
Manage Helpdesk tickets, prioritise tasks, and ensure timely resolution of technical issues.
Configure and maintain user accounts, permissions, and access control.
Implement and maintain systems and solutions, including some project management.
Provide 1, 2 and 3-level technical support to internal and external end-users, and IT infrastructure (M365), diagnosing and resolving issues.
Ensure compliance with data protection regulations and industry security standards.
Keep abreast of emerging cybersecurity threats and trends, share knowledge within the organisation.
3. Documenting and Reporting:
Maintain detailed documentation of technical support processes, cybersecurity protocols, and incident response procedures.
Generate regular reports on system health, security incidents, and resolutions for management review and meetings.
Qualifications:
Bachelor’s degree in information security, information technology, engineering, or a related field. Relevant private certifications (e.g. CompTIA, Security+, any relevant Microsoft Security/cloud fundamental, Operations Analyst – SC-200, AZ-500, MS-500, MS-101 or equivalent) is an advantage.
Experience or knowledge of Office 365 management – Office 365 Administrator, Enterprise Mobility & Security services including Azure Active Directory, Intune and Mobile Device Management (MDM), Exchange Online, Defender ATP is an advantage.
Strong knowledge of M365, cybersecurity tools, techniques, and best practices.
Proficiency in operating systems (e.g. Windows, Office365, Linux, MacOS) network protocols, and security technologies.
Excellent problem-solving and analytical skills.
Strong communication skills, both written and verbal.
Ability to work effectively both independently and as part of the team.
